STANDARD SHIPPING COST

For orders under $300:

• $10.00 with Signature on Delivery (Applies to Couriers Only, Australia Post/Star Track Express orders will not be listed "Signature Required" for orders under this value)

For orders $300 and above:

• Free Shipping with Signature on Delivery

You may leave notes to give authority to leave on your order. We will put these on the delivery, however, this will void insurance should your order be lost or damaged. Most couriers including Australia Post will give you the option upon your delivery being booked to "manage your booking" so you can nominate alternate delivery options.

RESVANTAGE® FREE SHIPPING

Receive Free Shipping on Resvantage® products. Should other items be added to the cart, shipping is as per standard policy above.

HANDLING TIME

We process all orders for shipping within 1 business day.

SHIPPING METHOD & TIME

We utilise Australia Post and Courier services depending on the size of the order as well as your location.

PO Boxes and Parcel lockers are welcome.

Shipping cost will default based on order value in the cart.

You can leave us specific notes regarding delivery when you checkout but we cannot guarantee we will be able to list these on the shipping label due to space constraints.

When signature is required or the driver is unable to leave item unattended, Australia Post will deliver to nearest post office and if it is via courier, they will deliver to a collection point or require a re-delivery.

All orders are sent using standard delivery time. Delivery times will differ based on location, method and delivery provider.

TRACKING
We will notify you once your shipment has been sent and will include the Delivery provider and their provided tracking number.

Please ensure you check your tracking details in the first instance if you have concerns as to the location of your parcel. Please remember arrival times provided by Australia Post or the courier are estimates and we request waiting at least 3 business day passed the estimated arrival date before lodging an enquiry with either us. We regularly monitor tracking of all shipments sent and will raise enquiries with the provider automatically when there appears to be an issue with the delivery status. We will advise you when we do so.

In order to claim insurance for a lost item we need the courier to deem it lost. During times of Covid lockdowns this period increased to 10 business days. Remain patient during these circumstances as we will do everything we can to come up with a solution that allows you to receive your item as soon as possible.

Please email us at sales@animalnaturals.com.au if the tracking details don't appear to be moving or if you are concerned about your parcel.